Support

Email us at support@busymate.net. We typically reply within 1–2 business days. Including your iOS version, app version, and a short description of what you were doing helps us resolve things faster.

• Installing & trusting the CA certificate. To decrypt HTTPS, the app needs a local certificate authority installed on the device. After installing the profile, enable full trust under Settings → General → About → Certificate Trust Settings. Without this step, HTTPS bodies stay encrypted.
• Pairing a device / signing in. Sign in to your Busymate account in the app to pair the device with your private dashboard. Pairing claims a long-lived device token so captures sync to your workspace.
• Choosing which domains get decrypted (SSL proxying). Add only the domains you want to inspect to the SSL-proxy list. Traffic to any other domain is observed only at the connection level and is never decrypted.
• Enabling capture via PAC or VPN. The app can capture either through a local VPN tunnel (system-wide) or via a PAC proxy configuration. Choose whichever fits your setup; both feed the same real-time request/response view.
• Deleting your account & data. Use the dashboard's Clear feed control to wipe captured entries, or Unpair a device to revoke its token. To delete your account entirely, email support@busymate.netand we'll purge all data within 30 days.

For details on what the app captures, where it goes, and how to delete it, see our Privacy Policy.

Deeper documentation lives at docs.busymate.net.